Exchange and Return

How much does the shipping cost?

Portugal (1 to 3 days) € 3,90

Portugal Free (1 to 3 days)  orders above € 29,90 
Portugal Islands (1 a 3 dias) € 5

Spain (2 to 4 days) € 5,00
Europe (5 to 7 days) € 10,00

Rest of the World (5 to 10 days) € 15,00

Note: Delivery times may change according to external factors such as holidays, weekends, festive dates, time zonesand country laws (customs). If a delivery is attempted, but no one is at the address, this can also delay the delivery.

Exchange and Return

You want to exchange or return your item(s) because:

- It has a defect
- It is not the right size
- I do not like the item
- Other reason

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Retzo, Rua 25 de Abril 263 C, Agrela, Santo-Tirso, 4825-010 Santo-Tirso, Portugal.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Retzo, Rua 25 de Abril 263 C, Agrela, Santo-Tirso, 4825-010 Santo-Tirso, Portugal.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Not enough items available. Only [max] left.
Add to WishlistBrowse WishlistRemove Wishlist
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note